Thursday, May 14, 2009

MBARQ has launched EMBARQ Managed IP Telephony service

MBARQ has launched EMBARQ Managed IP Telephony service, an always-on managed IP solution with monitoring and alerting, management and support services. The service oversees a business’s voice communications systems including call servers and voicemail servers.

“Unmanaged growth could result in problems with speed, throughput, response time and other issues causing jitter and latency,” said Susan McQueeny-Scholes, Director of Marketing Communications for EMBARQ Business. “Allowing EMBARQ to take care of these issues can help businesses focus on their core competencies while lowering their costs and needs for internal support.”

Here’s the detes of what EMBARQ offers:

EMBARQ(R) MIPT service provides life-cycle support for day-to-day management and monitoring and offers two levels of protection to match the evolving needs of a customer’s enterprise.

Monitoring and Alerting Service
24×7x365 device monitoring
Remote diagnostics and minor remote repairs
Help desk support with 24×7 live response
Notification of events through phone, e-mail or both
Up/down and ticket status
Monthly traffic and alarm activity reporting

Comprehensive Services
Includes all Monitoring and Alerting Services plus:

Design and engineering assistance
Project implementation
Assigned technical engineer
Proactive management of alarm monitoring, notification and escalation
Software management services, including annual major software updates
On-demand business management reporting through a secure Web portal.

No comments:

Post a Comment