SuccessFactors, Inc. (NASDAQ:SFSF), the global leader in on-demand performance and talent management solutions, today announced that Orange, France Telecom's leading brand for Internet, television, mobile and other digital services, has deployed SuccessFactors to 13,000 employees in the UK. Orange is using SuccessFactors to cascade objectives, manage reporting and calibration, and ensure fair grading throughout the organization in order to achieve greater performance from its staff. In selecting SuccessFactors to manage goals, performance and 360-degree reviews, this initiative is part of the CEO's broader agenda of becoming the number one UK cellular mobile operator by 2012.
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France Telecom, one of the world's leading telecommunications operators, serves more than 177 million customers worldwide in five continents, of which two-thirds are Orange customers. With revenues of �52.9 billion in 2007, 117.6 million mobile customers, and more than 12 million broadband internet (ADSL) customers, the Group is ranked number three in Europe for mobile; number one in Europe for ADSL broadband internet; number one in Europe for IP telephony; and number one in Europe for ADSL TV.
"Everybody uses the SuccessFactors system from the CEO and senior management down," said Karen Gusterson, Head of Managed Services for Orange. "It is not just an extra step in the process, it is the process. We're using SuccessFactors extensively for employee performance reporting and calibration purposes, as well as helping to drive salary reviews and develop career plans for staff. It's really important for us to notice our rising stars and help develop talent internally. Telecommunications is one of the most rapidly changing industries there is. So that we can be nimble in this environment, we need the ability to communicate and cascade updated goals throughout the organization as we adjust strategy over time. The strategic initiatives that SuccessFactors enables are board-sponsored, and the performance-related conversations the solution supports are vital to ensuring we remain aligned as a business."
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